If you see this kind of information, it means that we could not access the computing resources we normally rely on for fast processing and better visual realism. We apologise for any inconvenience this might cause.
It is possible that:
- your browser preferences may have disabled hardware rendering
or - you have extensions that are interfering with WebGL which the app depends on.
You can check your browser configuration below, and if you do make changes, be sure to refresh this page. Alternatively, if you have access to another computer or browser, that may also address the issue.
How to check your browser rendering settings to ensure hardware rendering is enabled if you use:
Chrome
First, enable hardware acceleration:
- Go to chrome://settings
- Click the + Show advanced settings button
- In the System section, ensure the Use hardware acceleration when available checkbox is checked (you'll need to relaunch Chrome for any changes to take effect).
Then inspect the status of WebGL:
- Go to chrome://gpu
- Inspect the WebGL item in the Graphics Feature Status list. The status will be one of the following:
- Hardware accelerated — WebGL is enabled and hardware-accelerated (running on the graphics card).
- Software only, hardware acceleration unavailable — WebGL is enabled, but running in software. See here for more info: "For software rendering of WebGL, Chrome uses SwiftShader, a software GL rasterizer."
- Unavailable — WebGL is not available in hardware or software.
If the status is not "Hardware accelerated", then the Problems Detected list (below the the Graphics Feature Status list) may explain why hardware acceleration is unavailable. If you have a display driver older than 2010, it may be the cause of the issue. Please update your display drivers and then go back to chrome://gpu again to look for problems.
Firefox
First, enable WebGL:
- Go to about:config
- Search for webgl.disabled
- Ensure that its value is false (any changes take effect immediately without relaunching Firefox)
Then inspect the status of WebGL:
- Go to about:support
- Inspect the WebGL Renderer row in the Graphics table:
- If the status contains a graphics card manufacturer, model and driver (eg: "NVIDIA Corporation -- NVIDIA GeForce GT 650M OpenGL Engine"), then WebGL is enabled.
- If the status is something like "Blocked for your graphics card because of unresolved driver issues" or "Blocked for your graphics driver version", then your graphics card/driver is blacklisted.
(Like Chrome, Firefox has a Use hardware acceleration when available checkbox, in Preferences > Advanced > General > Browsing. However, unlike Chrome, Firefox does not require this checkbox to be checked for WebGL to work.)
Safari
- Go to Safari's Preferences
- Select the Advanced tab
- Ensure that the Show Develop menu in menu bar checkbox is checked
- In Safari's Develop menu, ensure that Enable WebGL is checked
Opera
First, enable hardware acceleration:
- Go to about:config
- On the left hand menu, click "Browser"
- Click the Show advanced settings checkbox
- In the System section, ensure the Use hardware acceleration when available checkbox is checked (you'll need to relaunch Opera for any changes to take effect)
Edge
- To go to Edge's Settings page, click the three dots icon in the upper right corner of your browser screen and tap Settings
- On the Settings page choose System and performance from the left side menu
- In the first section System and performance turn on “Use hardware acceleration when available” by switching the button next to it
- Click Restart to save changes
Important note: If you enabled hardware acceleration but the issue persists, please ensure you are not using an extension that may be disabling WebGL.