I'm an iPhone user
Our mobile app requires an iPhone with iOS 14.0 or later.
If you're not sure about your iPhone's software version, go to Settings > General > About and take note of your Software Version.
Due to hardware limitations the Detailed Viewpoint Scan feature is not available on the following devices:
- iPhone 6
- iPhone 6s
- iPhone SE
- iPhone 6s Plus
- iPad (2017)
- iPad Air 2
- iPad Air
- iPad Mini Retina
- 7th Gen iPod
Full Room Scan is currently only available on iOS devices with LiDAR capability, i.e.:
- iPhone 12 Pro
- iPhone 12 Pro Max
- iPhone 13 Pro
- iPhone 13 Pro Max
- iPhone 14 Pro
- iPhone 14 Pro Max
- iPad Pro 11-inch (3rd generation) and later
- iPad Pro 12.9-inch (5th generation) and later
I'm an Android device user
You'll need an Android device with Android 9.0 and up (to check the Android version go to your Settings > About phone > Android version).
IKEA Kreativ requires also an ARCore Supported Device that has Google Play Services for AR installed on it. You can check if your device is supported on the following website: https://developers.google.com/ar/devices#google_play.
If you find your device model on the website but still can't see the scanning feature, try updating Google Play Services for AR (https://play.google.com/store/apps/details?id=com.google.ar.core&hl=en_US&gl=US) before taking another panoramic photo of your space.
Full Room Scan is currently only available on iOS devices with LiDAR capabilities.
Due to hardware limitations, both Full Room Scan and Detailed Viewpoint Scan features are not available on the following devices:
- ASUS ROG Phone 5
- ASUS Zenfone 10
- Honeywell CT30P
- Honeywell CT40
- Honeywell CT47
- Honor X9a
- Huawei Nova 5T YAL-L21
- Huawei P30 Lite
- Lenovo Tab M10 FHD Plus
- Lenovo Tab M10 Plus
- LG G6
- LG K61
- LG Stylo 6
- LG V30
- LG Velvet
- Moto G6
- Motorola Moto G Stylus
- Motorola Moto G8 Power Lite
- Motorola Moto G9 Power
- Motorola Moto Z2 Force
- Motorola One 5G Ace
- Motorola One Hyper
- OnePlus 10 Pro
- OnePlus 3T
- OnePlus 7 Pro
- OnePlus 8
- OnePlus 8 Pro
- OnePlus 8T+
- OnePlus 9
- OPPO A78
- OPPO Find X3 Pro
- OPPO Reno4 Pro
- POCO M4 Pro 5G
- POCO M2 Pro
- Realme 10 Pro
- Realme 5
- Realme 8
- Realme GT Master
- Realme GT2
- Realme Narzo 30
- Redmi Note 9 Pro
- Redmi Note 9S
- Samsung Galaxy A13
- Samsung Galaxy A14
- Samsung Galaxy A20
- Samsung Galaxy A20s
- Samsung Galaxy A21s
- Samsung Galaxy A23
- Samsung Galaxy A32
- Samsung Galaxy A40
- Samsung Galaxy A42
- Samsung Galaxy A50
- Samsung Galaxy A50s
- Samsung Galaxy A52
- Samsung Galaxy A8+
- Samsung Galaxy M31
- Samsung Galaxy Note 10+
- Samsung Galaxy Note 20
- Samsung Galaxy S10
- Samsung Galaxy S10+
- Samsung Galaxy S10e
- Samsung Galaxy S20+
- Samsung Galaxy Tab A7
- Samsung Galaxy Tab S6
- SHG07
- TCL 20 Pro 5G
- Vivo X80 Lite
- Xiaomi Mi MIX 3
- Xiaomi Mi Note 10 Pro
- Xiaomi Pad 6
- Xiaomi Redmi 10C
- Xiaomi Redmi Note 12
- Xiaomi Redmi Note 12 Pro+