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  1. IKEA Kreativ Help
  2. FAQ

FAQ

  • What is the difference between IKEA app and IKEA.com experience?
  • Why can’t I find some items in the catalog?
  • How much space will a capture take up on my phone?
  • Do I have to clear out the space?
  • Why can’t I resize an item I want to add to my space?
  • Can I adjust the dimensions of the room?
  • How accurate is the product size/scale?
  • What should I do if I can't find my rooms on IKEA.com?
  • Will the app work on my smartphone?
  • Why won’t IKEA Kreativ work with my computer setup?
  • What can I do if my device tells me that there are not enough resources?
  • What should I do if my mobile device tells me that it requires “the latest version of Google Play Services for AR”?
IKEA Kreativ Help
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